Pre-Training Crucial Conversations Live Online

Soon you will participate in the Crucial Conversations Live Online training. A solid preparation is of great importance to prevent technical problems and to make training more effective. Follow our step-by-step plan to make your Crucial Conversations virtual training a success. The step-by-step plan consists of:

• Access to the platform
• Technical preparations
• Pre-training asignments

ACCESS TO THE PLATFORM

DO NOT USE A TABLET

DO NOT LOG IN FROM THE CORPORATE ENVIRONMENT

If you work from a corporate environment (VPN or in the cloud), this can lead to technical issues during the sessions. Always log in from your own (local) environment. This prevents problems.

USE GOOGLE CHROME (OR MOZILLA FIREFOX)

We strongly recommend attending the sessions from Google Chrome. Download the latest version of Google Chrome using the button below. Mozilla Firefox is an alternative if Google Chrome is not an option.

DOWNLOAD GOOGLE CHROME

UPDATE TO THE LATEST VERSION

Are you already using Google Chrome (or Firefox)? Wonderful! Just make sure you have the latest version. Unfortunately, web browsers do not always update automatically. Click here to learn how to update Google Chrome and click here to learn how to update Mozilla Firefox.

TECHNICAL PREPARATIONS

NEWROW QUICK SYSTEM CHECK

NewRow is the platform we use to provide the Live Online training. Do a quick check to see if your system is ready for the Live Online sessions. Please note! Do this check in Google Chrome or Mozilla Firefox (outside the corporate environment!).

START SYSTEM CHECK

WEBCAM & HEADSET

Don’t forget to comb your hair! We’ll be using our cameras. If we can see each other, this leads to better sessions with more impact. A headset or earphones with microphone are required to be clearly understood and not to create echoes for the rest of the participants.

CLOSE ALL OTHER APPLICATIONS

For the smoothest experience, we recommend closing all other applications on your laptop or desktop.

NEED TECHNICAL SUPPORT?

If you encounter any problems during the technical preparation, please check this troubleshooting page. Feel free to contact us for help by using the Live Chat on the website, by phone +31 (0)85 – 020 11 55 or send us an email using the button below.

ASK FOR SUPPORT

PRE-TRAINING ASIGNMENTS

READ THE FIRST CHAPTER

Before the training starts, read the first chapter of the book Crucial Conversations. If you haven’t received the book yet, follow this link to go directly to the PDF.

READ FIRST CHAPTER

PREPARATION SHEET

To work on your specific goals during the training, we ask you to fill in this preparation sheet. With the link below you go directly to the PDF.

GO TO THE ASIGNMENT

FILL IN THE SELF-ASSESSMENT

With this digital self-analysis tool you will learn more about your style of communication when it really matters. Start the self-assessment with the link below.

START SELF-ASSESSMENT

ALL SET?

Did you finish all the pre-training asignments? Great! Be sure to attend the Live Online session 30 minutes prior to the start of the first session to tackle possible technical issues.