Classroom: 2 days or 4 half days
Virtual: 4 sessions of 3 hours
Individual: € 1.250 ex. VAT
In-company: cost advantage from 7 participants
9.3 out of 10
based on 137 reviews
After this course you can subscribe for the one day add-on course ‘Crucial Conversations for Accountability’ to complete your Crucial Skills Set.
And 14 other languages
Crucial Conversations are conversations with high stakes, different opinions and where emotions can get heated. In these situations we are often not at our best and often exhibit flight and/or fight behaviour. Crucial Conversations teaches you a structured approach with 9 skills to emerge stronger together from these difficult conversations. Important themes are breaking free of prejudices, psychological safety, common interest, respect, trust, openness, honesty and how to communicate this by using the skillset.
More than 30 years of social science research provides the foundation for the powerful 9 skills of the two-day Crucial Conversations training. The practical model therefore forms the standard in effective communication and is the benchmark for the high performance of individuals, teams and organizations.
The training is suitable for anyone who wants to improve communication under difficult circumstances. The training is useful for many professions, both executives and professionals. Anyone who works with others will find that the 9 skills of Crucial Conversations have a major effect on the quality of results and relationships.
The course teaches you nine powerful skills for working through disagreement to achieve better results and relationships.
Watch the video to learn more about course skills, learning formats, and delivery options.
The course is given both in-person and virtually. Our virtual method is highly interactive with the same high-quality learning effects. The two-day course is the heart of the complete learning experience with an extensive pre- and post-process. There is an open program for individual participants to register for. In addition, the course can also be used incompany for specific teams, but also as part of existing programs for the entire organization. In the latter case, certifying internal trainers can be a good option.
Sprint reported a 93% improvement in meeting productivity metrics.
Rocky Mountain Equipment reduced staff turnover from 30% to 16%.
Pride International reduced safety incidents by 55% in one year.
AT&T reduced billing costs by 30% and Sprint reduced customer care expenses by $20 million annually.
Employees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations for Mastering Dialogue.
San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.
Crucial Conversations has a unique Train-The-Trainer concept. With an extra 2 days training you will be certified by one of our Master Trainers to teach your own colleagues the 9 powerful skills of Crucial Conversations. With this concept you not only save costs, but you open the door for the entire organization to adopt the standard of effective communication. This way you create a healthy company culture with better results and relationships. Become a member of our trainer community and continue to develop yourself together with peers.
The trainer was really knowledgable and engaging.
Helpfull and specialy for new leaders crucial.
I liked it that we had a lot of practice.
Very interesting!
It is very useful and an opening mind.
Productive & interactive
Really inspirational and just as good the second time as the first. I’m delighted Willeke was able to impart all these wise lessons and frameworks with my new team.
The training provided me with a relevant, relatable set of concepts and processes that are helping me more clearly understand how to unpack the dynamics of complex encounters with others, and how to more effectively envision and achieve more fruitful two-way communication in these circumstances.
I learned a lot and liked it.
The highly effective skills and insights of Crucial Conversations for mastering dialogue will change the lives of people who attend the training, but also the way teams work together. Create a new culture of open dialogue to strengthen relationships, improve motivation, and achieve better results. If you want to learn more about the program, feel free to start the conversation by sending us a message.
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