Here you can find our news archive.
28-08-2017
What Should We Do and How Do We Get Everyone To Do It? by David Maxfield Dear David, How does the Influencer model relate to processes such as: PDCA/DMAIC Cycles, Quality Circles, Statistical Process Control, Continuous Improvement/Kaizen, Lean/Six Sigma, and other Quality-Related approaches to…
21-06-2017
How to Be on the Receiving End of a Crucial Conversation By: Emily Hoffman Dear Emily, I’ve gained a lot from using crucial conversations skills in my life, but always as the initiator. What I feel less skilled at is being on the receiving end of criticism. My last relationship ended …
09-05-2017
Influence Versus Manipulation Dear David, The culture in my organization is toxic. We have intelligent, proud, committed leaders who are beginning to learn the talk of collaboration and empowerment. However, they still cling to the quick-and-dirty solution of compliance. My question is, how is …
13-04-2017
What to Say When People Break Boundaries By Steve Willis Dear Steve, I recently built and moved into my dream home. My partner’s daughter has four very unruly children who do not respect my boundaries. How do I have the crucial conversation I need to have, so both my partner and his …
15-03-2017
False Perceptions Revisited By Emily Hoffman Dear Emily, I appreciated your blog article Recovering from False Perceptions. I agree that apologies can do more harm than good, and it is important to assess the need and/or reason for the apology. However, that post was more from the point of view …
24-02-2017
Are Top Leaders Exempt from Using Crucial Conversations Skills? By Joseph Grenny Dear Joseph, Your book, Crucial Conversations, suggests that we are more effective if we express ourselves “tentatively” and encourage others to challenge our views. But many leaders (Jack Welch, Donald Trump, …
09-12-2016
Missing Social Cues By Kerry Patterson Dear Kerry, I’m faced with the challenge of training people who are rather low self-monitors. That is, they don’t read social cues particularly well and as a result often annoy or offend others. They tend to push too hard or talk about topics that …
17-11-2016
re like most business leaders, you probably are. VitalSmarts founders and researchers Joseph Grenny and David Maxfield found recently that a large majority of executives, managers, and employees have an unfavorable view of their culture, and that views of what an organization values differ …
03-10-2016
Manipulating Crucial Skills By Joseph Grenny Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a great communicator. I might approach him and say, “When I said [blank] in…
