Here you can find our news archive.
23-06-2022
QUESTION Dear Steve, I recently took the Crucial Conversations course and learned about the silence-dialogue-violence spectrum. I believe my tendency is to go to silence at work, but violence at home. I’ve wondered why I react differently in these two situations. I speculated that perhaps the…
23-06-2022
QUESTION Dear Joseph, I work very closely with someone who I really like and respect. I have one concern about how he tends to rely on me to deal with all criticisms directed at our shared projects. I have tried bringing up the issue and holding the crucial conversation about it, but it didn’…
23-06-2022
QUESTION Dear Kerry, I’ve worked in nonprofit organizations for many years and have both observed and participated in the telling of angel stories—essentially the opposite of villain stories. I see a pattern of supervisors excusing problematic behavior because the employee in question has a…
23-06-2022
QUESTION Dear Al, I struggle with showing my emotions when I’m confronted with a tense conversation or situation. What’s worse is that once I start to get emotional, I get mad at myself, and that only makes me more emotional and makes my eyes well up. After ten years of corporate experience…
23-06-2022
QUESTION Dear Joseph, Could you please help me understand the practical use of the crucial accountability skill “CPR” for front-line supervisors on a manufacturing floor? It seems somewhat abstract to them when dealing with specific violations and our progressive discipline procedure. …
23-06-2022
QUESTION Dear Al, I work in the HR department for a consulting company. I have worked there for almost eight months and I’ve noticed an ongoing issue with communication—or the lack thereof. On a weekly basis, I discover problems that could have been easily prevented with proper …
23-06-2022
QUESTION Dear Brittney, My supervisor has been micromanaging employees, disclosing project information that shouldn’t be, and generally just overstepping communication boundaries. I have stopped sharing information with them for fear that they will share it too soon or in the wrong way. My …
23-06-2022
QUESTION Dear Brittney, I find that I am asked to do more in a day than I can actually accomplish. Each day, I might get ten things done but twenty new tasks get added to my list, so the list just grows and never shrinks. I try to always focus on the most important tasks, but the additional …
23-06-2022
QUESTION Dear Ryan, At my last performance review, my boss was extremely positive and gave me great feedback, so I was horrified to later discover that he gave me a score of “below average” on the formal paperwork. I arranged a meeting with him to find out why. That’s when he told me I …
